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Sales terms and conditions for Riva Pte Ltd

This page details the sales terms and conditions for Riva Pte Ltd (hereon referred to as “the company” or “the supplier”.

1. Estimates

1.1 Estimates are provided in good faith based on job specifications received. Estimates requiring site survey may incur costs to be borne by the customer as agreed before the site survey.
1.2 If specifications are found to be different at survey/ templating stage, or on receipt of the cutting list, the supplier reserves the right to issue an amended estimate as required.
1.3 If there are any changes made after confirmation of order, or the prior surveyed/ templated areas are found to be different at the time of the site visit, the supplier reserves the right to update the estimate which will be sent to the client for final approval.
1.4 Each estimate will clearly outline the materials and services to be provided (e.g. Supply only, Supply and Installation) and the relative costs including any discounts applicable.
1.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the supplier shall be subjected to correction without any liability on the part of the supplier.

2. Materials

2.1 Granite, Marble, Limestone and Quartzite are natural products and are therefore subject to variations in colour, texture and shade. These are characteristics which emphasise the beauty of a natural material and are not to be considered a defect.
2.2 Samples supplied have an indicative validity only and hold no guarantee on uniformity of colour, grain or pattern unless specifically agreed in writing between the supplier and the client prior to commencement of job.
2.3 On choosing the material for the clients’ application, the staff of the supplier would guide the client through the different options available in materials, colours and advise on the different characteristics of each individual stone to identify a preferred and suitable choice.
2.4 Certain materials are more fragile than others and could break if sections are too long. The supplier reserves the right to place joints in the most ideal location on the material to prevent breakage during processing or transportation.
2.5 Material dimension tolerances (including thickness) are according to European Standards issued by Technical Committee CEN/TC 246 “Natural Stones” [ref. Slabs and cut-to-size products for vanity and kitchen tops; slabs and tiles for wall finishes (internal and external), modular tiles for flooring and stairs (internal and external)].

3. Order Confirmation

3.1 On order confirmation, the client is responsible in ensuring the accuracy of the terms (including any applicable specifications) submitted by the supplier and in providing any necessary information related to the materials and/ or services within a sufficient time to enable the supplier to perform the order in accordance with its terms.
3.2 Upon order confirmation, the supplier requires a 50% down payment of the invoiced amount to confirm the order and to commence work.
3.3 No order may be cancelled by the client without the agreement in writing from the supplier. Any cancellations will result in a refund to the supplier of any expenses incurred (including the cost of all labour and/ or materials used, damages, charges and expenses).
3.4 The supplier reserves the right to forfeit the down payment should the order be cancelled after resources have been committed to fulfilling the order.

4. Site Survey & Templating

4.1 A site survey will be arranged and a detailed drawing of the natural stones/ surface materials including positions of all the joints will be provided prior to production commencement.
4.2 It is the clients’ responsibility to ensure that the sink and hob are on site prior to the arrival of the suppliers’ site surveyor. If the client has chosen an under-mounted sink, the taps must also be available on site for accurate measurements.
4.3 All the kitchen units required for the site survey must be fitted in place during the site survey. If any parts of the kitchen are not present at the time of the survey, the supplier reserves the rights to apply any additional callout charges.
4.4 If there are any changes made after confirmation of order, or the kitchen area is found to be different at the time of the site visit, the supplier reserves the rights to update their estimate which will be sent to the Client for final review and acceptance.
4.5 At template stage, the supplier would require further (or final) payment as specified in the payment plan.

5. Fabrication

5.1 The turnaround time for fabrication of kitchen countertops/ vanity units is approximately 7 working days from the day of order confirmation. Any date and time quoted for delivery are approximate only and the supplier cannot be held responsible for any delay in delivery of the supplies, however caused.
5.2 Time for delivery will be at the discretion and availability of the supplier unless previously agreed with the client in writing. However, any changes in the delivery dates will be discussed and agreed in advance.
5.3 If any changes to the original specifications are requested by the client during the fabrication phase, the supplier reserves the rights to charge for any work carried out to that point and for any additional work/ material required.

6. Installation

6.1 Prior to installation process taking place, all the kitchen units that were fitted, the hob, sink and tap must be disconnected. Separate arrangements for any electrical, plumbing, carpentry or other work to be carried out subsequent to the countertop installation should be planned by the client, as we do not perform or take responsibility for any of the above work.
6.2 On completion of installation, the supplier will clear the work area and have the client check through the completed product. Either the signing off on the invoice, or payment of outstanding amount signifies the acceptance of the finished product in the agreed state.
6.3 Payment of the balance due must be made to our installation/ delivery team on handover of the completed product.
6.4 In the event that the client is not present during the installation/ delivery, arrangements must be made for the balance to be paid, and acceptance and acknowledgement will be sought from the client in writing. With digital communication, the writing can be done through email or text messages.
      6.4.1 If neither acceptance or acknowledgement is able to be sought from the client via any form of communication, a representative on the clients’ behalf must be present. All works done will be considered as accepted and acknowledged otherwise.
      6.4.2 Client shall not be entitled to treat any delayed or defective delivery/ installation, in respect of two or more instalments, as a repudiation to the Supplier nor to defer payment for any instalment.

6.5 If any additional work is carried out in the area by other trades, the supplier will not be held responsible for any damages that may arise. Any repair or replacement work required at this stage will be charged for separately.

7. Prices

7.1 All prices quoted are valid for 14 calendar days only, the supplier reserves the right to alter the prices after this said duration, the supplier reserves the right to alter the prices after this said duration without prior notice.
7.2 The supplier reserves the right, at any time before delivery, and with notice to the client, to increase the price of the Goods to reflect:
      7.2.1 Any increase in the cost to the supplier which is due to any factor beyond their control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other manufacturing costs);
      7.2.2 Any change in delivery dates, quantities or specifications for the Goods which is requested by the Client, or any delay caused by any instructions of the client or failure to give the supplier adequate information or instructions.
7.3 The price is exclusive of any applicable Goods & Service Tax due.

8. Payment Terms

8.1 Payment must be carried out in accordance with the agreed Terms and Conditions as specified in the Estimate/ Invoice. Receipts for payment will be issued only upon request.
8.2 Timeliness of payments allow the reservation of resources and processing of the order/s. Apart from accredited trade partners who are accorded 30-day payment terms, all payments for invoices should be made upon delivery.

9. Reservation of Title

9.1 Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property will not be passed to the client until the supplier has received in cash or cleared funds payment in full for the work and materials supplied and installed all other products agreed to be sold to the client for which payment is then due.

10. Storage of Materials or Completed Goods

10.1 The company will only store and hold materials or parts for clients with existing contract (confirmed estimate or invoice).
10.2 The company will not be responsible for any damage caused to materials or items stored for clients out of goodwill (without contract), or beyond 30 days of completion and notification to client, whichever earlier.
10.3 The company reserves the right to dispose uncollected materials, spare materials, parts, etc beyond 30 days of job completion or goodwill storage for clients.
10.4 The company reserves the right to transfer items under goodwill storage to other storage facilities and charge storage fees of $100 per day beyond 30 days of job completion or goodwill storage for clients.

11. Complaints

11.1 Claims based on any defect in the quality or condition of the products, or their failure to correspond with specification should be notified to the supplier,  Riva Pte Ltd within 14 days.
11.2 No claims for consequential material damage shall be accepted.
11.3 If the material is supplied in slab or tile form, material should be inspected on delivery and any defect documented on the delivery docket. No claims will be accepted once the material has undergone fabrication and/ or has been installed by a third party.
11.4 Where any valid claim in respect of any of the materials/ products based on any defect in the quality or condition of same or their failure to meet specification as notified to the supplier, in accordance with these conditions, Riva Private Limited will replace the materials/ products (or the part in question).

12. Warranties & Liabilities

12.1 Any advice or recommendation given by the supplier(s) or its employees or agents to the client or its employees or agents as to the storage, application or use of the materials/ products which is not confirmed in writing, is followed or acted upon entirely at the client’s own risk, and accordingly the supplier(s) are not be held liable for any such advice or recommendation which is not so confirmed.
12.2 Subjected to the conditions set out below, the supplier, Riva Private Limited warrant that the goods will correspond with their specification at the time of delivery and will be free from defects in material. The above warranty is given subject to the following conditions:
      12.2.1 No liability is accepted in respect of any defect in the materials/ products arising from any drawing, design or specification supplied by the Client;
      12.2.2 No liability is accepted in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the supplier instructions (whether given orally or in writing), misuse or alteration or repair of the materials/ products without approval from the supplier.

13. Controversies

13.1 Any dispute arising under or in connection with these conditions or the sale of the materials/ products will be referred to professional arbitration if parties are unable to arrive at an amicable solution. 
13.2 All invoices from the company form a contract, and shall include the terms and conditions stated here, and be governed by the laws of the Republic of Singapore.

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